WHY2025

Postmortem: XS4ALL
2025-08-11 , Brachium
Language: English

An insight into the events leading up to and during the fight to preserve XS4ALL in 2019


In 2019 it was announced that XS4ALL as a brand and company would be integrated into KPN. What followed was a stormy year of customers rising up, employees resisting and frequent media coverage culminating in a court case which ultimately failed to preserve XS4ALL as an independent entity. How did the once happy union of XS4ALL and KPN turn sour, what events lead to the decision to integrate XS4ALL and what did the fight to preserve XS4AL look like from the inside? This talk will try to answer these questions and give insight into how the first consumer ISP from the Netherlands ultimately met its end.